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POLICY & DISCLOSURE

Text Message Policy

Where law requires prior express written consent for automated marketing calls or texts, the consent language identifies the sender(s), message types, number(s), and material terms clearly and conspicuously.

TransactionalStatus, security, requested support, appointment or service messages tied to an interaction.
MarketingPromotional messages about products or services, sent only where the required consent exists.
Important

Text-message consent identifies the sender, purpose and messaging workflow. Marketing consent is collected separately from electronic-record consent and is not hidden in a general submit button.

Types of messages

Transactional

Status, security, requested support, appointment or service messages tied to an interaction.

Marketing

Promotional messages about products or services, sent only where the required consent exists.

Consent

Where law requires prior express written consent for automated marketing calls or texts, the consent language identifies the sender(s), message types, number(s), and material terms clearly and conspicuously.

More details, examples & FAQs

Not a condition

Where required, consent to receive marketing calls or texts is not a condition of purchasing or obtaining a product or service.

Message frequency and charges

Message frequency varies by interaction. Message and data rates may apply according to your mobile plan.

How to stop messages

Reply STOP to a text thread where supported. MVP honors other reasonable revocation requests as required. FCC rules recognize STOP, QUIT, END, REVOKE, OPT OUT, CANCEL and UNSUBSCRIBE as clear text-message revocation words.

Help

Reply HELP where supported or use the Contact page. If a messaging technology does not support replies, the message provides an alternative opt-out method where required.

Carrier delivery

Mobile carriers are not responsible for delayed or undelivered messages. Delivery is not guaranteed.

Keep consent records

MVP records the consent text, date/time, page or form, phone number, sender identity and subsequent opt-out events.

Sources and review record

FCC — Revocation of consent rules: View source →

FCC — TCPA rules and orders: View source →

Last reviewed: August 22, 2026. Reviewed by Natalie Randrup — Lending Compliance & Documentation Reviewer. Re-check when law, product, privacy, messaging or location operations materially change.

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